When booking a stay at a five-star hotel, the idea of being treated to a complimentary upgrade can feel like a distant dream for many. After all, luxury hotels are in high demand and have strict policies that make upgrades seem like an exception rather than a common benefit. Nevertheless, there’s an unspoken protocol that can increase your chances of enjoying extra perks without paying more.
Whether it’s a larger room, a better view, or additional amenities, mastering the right approach could make your stay far more memorable and enjoyable. Here are some ways to help you unlock those coveted upgrades and perks.
1) Join the hotel’s membership program
All luxury hotels have some form of membership or loyalty programs designed to reward frequent guests with exclusive benefits, including complimentary upgrades. These programs typically feature tiered levels, allowing you to unlock more perks as you accumulate stays. For example, NUSTAR—a 5 star hotel in Cebu—offers five membership tiers: Star, Sky, Sun, Zodiac, and Universe, with Universe being the highest tier. Each tier has its own set of benefits, but the higher you go, the more luxurious perks you receive. For instance, with Star, you get free parking and shuttle service. Once you reach Universe, however, you’ll receive complimentary valet service, as well as other additional perks like
complimentary dining offers and express check-in and check-out. Simply put, signing up for a hotel’s membership program ensures that you have access to exclusive upgrades and privileges that enhance your overall hotel experience.
2) Book through the hotel’s official website
Booking directly through a hotel’s official website provides an excellent opportunity to secure upgrades and other perks. Hotels often prefer direct bookings as they don’t have to pay commission fees to third-party booking sites; as a result, many offer incentives to guests who choose this option. These incentives often include room upgrades, priority check-ins, and access to special promotions. Direct bookings also allow the hotel to personalize your stay, increasing the likelihood of a tailored experience such as a larger room or a better view based on previous preferences.
Additionally, hotels may prioritize these direct-booking guests when it comes to availability, making upgrades more likely. You may also want to check for promotions or loyalty programs when booking directly can further improve your chances of receiving added benefits.
3) Use a travel credit card when booking
Using a travel credit card to book your hotel stay can increase your chances of receiving complimentary upgrades and other perks. Many premium travel cards offer benefits such as automatic elite status with certain hotel chains, which can include perks like free room upgrades, priority check-in, and other
exclusive privileges. In addition, some travel credit cards allow you to earn points that can be redeemed for hotel stays or upgrades, providing additional value to your booking. These cards often offer special access to hotel programs or partnerships that give you an edge when seeking enhanced experiences.
4) Mention special occasions
Hotels are often more inclined to offer upgrades and special perks when guests are celebrating a special occasion. Whether it’s a birthday, anniversary, honeymoon, or another milestone event, informing the hotel staff about your celebration can help you receive extra attention and consideration. Many hotels
pride themselves on making guests feel special during such times and may offer complimentary room upgrades, champagne, or other thoughtful amenities. Be sure to mention the celebration when booking your stay, or upon arrival, and politely ask if there are any available upgrades or perks for guests
celebrating something special. While not guaranteed, mentioning a special occasion can significantly increase the likelihood of receiving added benefits that make your stay even more memorable.
5) Simply ask
Sometimes, the best way to score an upgrade or extra perks is to simply ask. While it may feel awkward, politely inquiring about available upgrades can sometimes yield surprising results. However, timing plays a crucial role. For instance, arriving earlier in the day or during less busy periods increases your chances, as hotels may have more flexibility with room availability.
Additionally, being courteous and friendly can make a big difference. Hotel staff are more likely to help guests who are respectful and personable. If a complimentary upgrade isn’t available, there’s still a chance you’ll receive other perks, such as access to a special lounge, a late check-out, or a voucher for dining or spa services. A simple, polite inquiry can often open the door to valuable benefits.
A luxury hotel stay is an opportunity to make the most of your vacation, and sometimes it’s the small details that leave the biggest impression.
Complimentary upgrades can enhance your experience, and even though they may not always be guaranteed, you can still enjoy added perks with a thoughtful
mindset. When you approach your stay with a positive attitude and a willingness to engage, you’ll find luxury is often more accessible than you might think.